Terms and Conditions

Terms and Conditions

of the company Zlatá Morava s.r.o., with its registered office at Lidická 700/19, Veveří, 602 00 Brno, ID No.: 21180385, VAT ID: CZ21180385, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 137773, for the sale of goods through the online store located at svahovesekacky.eu.

1. Introductory Provisions

1.1. These terms and conditions regulate, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the seller and the buyer through the seller's online store.

1.2. The seller is Zlatá Morava s.r.o., with its registered office at Lidická 700/19, Veveří, 602 00 Brno, ID No.: 21180385, VAT ID: CZ21180385, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 137773.

1.3. The buyer is a consumer or entrepreneur who orders goods through the store website interface. Provisions intended exclusively for consumer protection apply only to a buyer who concludes the contract outside the scope of their business activity or independent professional activity.

1.4. Provisions differing from these terms and conditions may be agreed in the purchase contract. Different arrangements in the purchase contract take precedence over these terms and conditions.

1.5. The purchase contract and terms and conditions are drawn up in the Czech language. The purchase contract may be concluded in Czech.

1.6. The seller may amend or supplement the wording of the terms and conditions. Rights and obligations arising while the previous version was effective are not affected.

2. User Account

2.1. If the store website interface allows it, the buyer may order goods after registering a user account or without registration.

2.2. When registering and ordering goods, the buyer must provide correct, true and complete information. The buyer must update information in the user account whenever it changes.

2.3. Access to the user account is protected by login details. The buyer must keep confidential the information required to access the account and may not allow third parties to use it.

2.4. The seller may cancel the user account, especially if the buyer does not use it for a long time or breaches obligations under the purchase contract or these terms and conditions.

2.5. The buyer acknowledges that the user account may not be available continuously, especially due to maintenance of the seller's or third parties' technical equipment.

3. Conclusion of the Purchase Contract

3.1. All presentation of goods in the store website interface is informative and the seller is not obliged to conclude a purchase contract for such goods. Section 1732(2) of the Civil Code does not apply.

3.2. The store website interface contains information about goods, including individual prices. Prices are stated in Czech crowns including VAT and related fees unless expressly stated otherwise.

3.3. The store website interface also contains information about delivery costs. Delivery within the Czech Republic is currently set as free in the basket unless stated otherwise for a specific order or goods.

3.4. To order goods, the buyer places the selected goods into the electronic basket, chooses an available payment and delivery method and fills in the details needed to complete the order.

3.5. Before submitting the order, the buyer can check and change the information entered. The buyer submits the order by clicking the button intended for binding submission of the order.

3.6. After receiving the order, the seller confirms its receipt by e-mail to the address provided by the buyer. The contractual relationship arises when the order confirmation is delivered to the buyer.

3.7. Depending on the nature of the order, especially for higher-value machinery, larger quantities or specific transport, the seller may ask the buyer for additional confirmation of the order or clarification of delivery conditions.

3.8. The buyer agrees to the use of distance communication means when concluding the purchase contract. The buyer bears the costs of their use, which do not differ from the basic rate.

4. Price of Goods and Payment Terms

4.1. The buyer may pay the purchase price and any delivery costs using a method currently available in the store website interface.

4.2. The online store currently offers payment Bank transfer to the seller's account. For payments in Czech crowns, the account of Zlatá Morava s.r.o. is no. 131-2179260257/0100, maintained by Komerční banka. For payments in euros, the account is no. 131-3369610267/0100, IBAN CZ5601000001313369610267, BIC KOMBCZPPXXX, maintained by Komerční banka.

4.3. Together with the purchase price, the buyer must also pay any packaging and delivery costs in the amount stated in the order. Unless stated otherwise, the purchase price also includes delivery costs.

4.4. In the case of cashless payment, the purchase price is due within 7 days from conclusion of the purchase contract unless the parties agree otherwise.

4.5. In the case of cashless payment, the buyer must state the variable symbol or other payment identifier communicated by the seller. The buyer's obligation to pay is fulfilled when the amount is credited to the seller's account.

4.6. The seller may require payment of the full purchase price before dispatching the goods to the buyer.

4.7. Any discounts on the price of goods cannot be combined unless expressly stated otherwise.

4.8. The seller will issue the buyer a tax document - invoice in accordance with legal regulations. The invoice may be sent electronically to the buyer's e-mail address.

5. Withdrawal from the Purchase Contract

5.1. A consumer has the right to withdraw from a distance purchase contract without giving a reason within 14 days from receiving the goods. If the contract concerns several types of goods or several deliveries, the period runs from receipt of the last delivery.

5.2. Withdrawal from the purchase contract must be sent to the seller within the period stated in Article 5.1. The buyer may send the withdrawal by e-mail info.zlatamorava@gmail.com or to the seller's delivery address.

5.3. The consumer cannot withdraw from contracts listed in Section 1837 of the Civil Code, especially from a contract for delivery of goods made or modified according to the buyer's wishes or for their person.

5.4. In the event of withdrawal, the purchase contract is cancelled from the beginning. The buyer sends or hands over the goods to the seller without undue delay, no later than 14 days from withdrawal.

5.5. The buyer bears the direct costs of returning goods to the seller, including cases where the goods cannot be returned by ordinary post due to their nature.

5.6. The seller returns funds received from the buyer within 14 days from withdrawal, using the same method in which they were received unless agreed otherwise. The seller is not obliged to refund before the buyer returns the goods or proves that the goods were sent.

5.7. The buyer is liable to the seller only for any reduction in the value of goods caused by handling them in a way other than necessary to become familiar with their nature, properties and functionality.

5.8. If a gift is provided together with the goods, the gift agreement is concluded with a resolutory condition that if the buyer withdraws from the purchase contract, the gift agreement ceases to be effective and the buyer must return the gift as well.

6. Transport and Delivery of Goods

6.1. The delivery method is stated in the order. For slope mowers and bulkier goods, the delivery method may be specified individually according to the nature of the order and delivery location.

6.2. If the seller is obliged to deliver goods to a place specified by the buyer, the buyer must accept the goods upon delivery.

6.3. If goods must be delivered repeatedly or by a different method due to reasons on the buyer's side, the buyer must pay the costs of repeated delivery or the different delivery method.

6.4. When receiving goods from the carrier, the seller recommends that the buyer check the integrity of the packaging and goods. In the event of obvious damage, it is advisable to notify the carrier and seller without undue delay. This does not affect the buyer's statutory rights from defective performance.

6.5. The risk of damage to the goods passes to the buyer upon receipt. If the buyer is a consumer, the risk passes when the goods are received by the buyer or a person designated by the buyer.

7. Rights from Defective Performance and Complaints

7.1. The rights and obligations of the parties regarding defective performance are governed by the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

7.2. The seller is liable to the buyer that the goods conform to the purchase contract upon receipt, especially that they have agreed properties, are suitable for the purpose stated by the seller or normally used for goods of this type, and correspond to the description, quantity, quality and other agreed properties.

7.3. A consumer may exercise rights from a defect that appears in the goods within two years of receipt. If a defect appears within one year of receipt, the item is deemed to have been defective upon receipt unless the nature of the item or defect excludes this.

7.4. Rights from defective performance do not apply in particular to wear caused by normal use, defects caused by incorrect use, insufficient maintenance, mechanical damage or use contrary to the operating instructions.

7.5. The buyer may submit a complaint to the seller by e-mail at info.zlatamorava@gmail.com, by telephone at +420 724 250 063 nebo +420 725 046 371, or in writing to the seller's registered office.

7.6. When making a complaint, the buyer states contact details, order number or proof of purchase, description of the defect and the requested method of handling the complaint. If necessary to assess the defect, the buyer hands the goods over to the seller or allows inspection.

7.7. A consumer complaint will be handled without undue delay, no later than 30 days from its submission unless the seller and consumer agree on a longer period. The seller informs the buyer about the handling of the complaint.

7.8. If the complaint is justified, the buyer has rights under the Civil Code, especially the right to defect removal by repair or delivery of a new item, a reasonable discount from the purchase price, or withdrawal from the contract under statutory conditions.

8. Other Rights and Obligations of the Parties

8.1. The buyer acquires ownership of the goods by paying the full purchase price and receiving the goods.

8.2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the Civil Code.

8.3. Buyer complaints are handled by the seller through the e-mail address info.zlatamorava@gmail.com. Information about handling the complaint will be sent by the seller to the buyer's e-mail address.

8.4. The Czech Trade Inspection Authority, Stepanska 567/15, 120 00 Prague 2, ID No.: 000 20 869, website, is competent for out-of-court settlement of consumer disputes arising from the purchase contract https://adr.coi.cz.

8.5. The seller is authorised to sell goods on the basis of a trade licence. Trade licence supervision is carried out by the relevant trade licensing authority. Supervision of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises compliance with consumer protection law within its defined scope.

9. Personal Data Protection

9.1. Information on the processing of the buyer's personal data is provided in a separate document GDPR available on the seller's website.

9.2. The buyer's personal data is processed mainly to handle the order, perform the purchase contract, fulfil the seller's legal obligations and protect the seller's legal claims.

10. Commercial Communications and Cookies

10.1. The seller may send commercial communications in accordance with legal regulations. The buyer may refuse commercial communications at any time.

10.2. The website uses cookies necessary for operation of the website and online store. Other types of cookies are used according to the user's consent settings and information in the personal data protection document or cookie bar, if displayed on the website.

11. Delivery of Notices

11.1. Notices may be delivered to the buyer at the e-mail address stated in the order or user account.

11.2. Notices to the seller may be delivered to the seller's registered office address or e-mail address info.zlatamorava@gmail.com.

12. Final Provisions

12.1. If the relationship established by the purchase contract contains an international element, it is governed by Czech law. This choice of law does not deprive the consumer of protection provided by provisions of the legal order that cannot be contractually derogated from.

12.2. If any provision of the terms and conditions is invalid or ineffective, the validity of the remaining provisions is not affected.

12.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not publicly accessible.

12.4. Seller contact details: Zlatá Morava s.r.o., Lidická 700/19, Veveří, 602 00 Brno, e-mail: info.zlatamorava@gmail.com, telefon: +420 724 250 063, +420 725 046 371.

12.5. These terms and conditions are effective from 4. 6. 2026.

Sample Withdrawal Form

Recipient: Zlatá Morava s.r.o., Lidická 700/19, Veveří, 602 00 Brno, e-mail: info.zlatamorava@gmail.com

I hereby give notice that I withdraw from the contract for purchase of the following goods:

Order number:

Order date / receipt date:

Buyer name and surname:

Buyer address:

Bank account number for refund, if the refund is to be made by bank transfer:

Date:

Buyer signature, if the form is sent in paper form: